Lifely Momence
Last updated 13 July 2026
These principles explain how Lifely moves from an enquiry to a confirmed written scope. The final quote and booking confirmation contain the specific commercial terms for each experience.
Website descriptions and early planning conversations are general. A service becomes confirmed only when Lifely and the client agree the written scope, responsibilities, dates, supplier arrangements, fees and payment milestones that apply to that booking.
Prices depend on the selected experience, location, date, guest count and available suppliers. A concept, indicative range or website example is not a final quote. Venues and suppliers remain subject to availability until their booking requirements have been met.
Any planning fee, deposit, supplier payment or remaining balance will be stated in the written quote or booking confirmation. Clients should not make a payment to account details received through an unexpected message without verifying those details with Lifely through a known contact channel.
The written booking confirmation will explain the terms that apply to changes, postponements and cancellations. Supplier commitments, completed work and non-refundable costs may affect the amount that can be moved or refunded. Lifely will not invent a blanket rule where the confirmed suppliers require different treatment.
Outdoor or access-dependent plans should include an agreed alternative where practical. The final plan should record the decision time, backup arrangement and any cost or supplier implications. Lifely cannot guarantee weather, public access, travel conditions or third-party performance.
Clients are responsible for providing accurate planning information and alerting Lifely to material timing, access, safety, allergy or accessibility needs. Proposal information is handled confidentially for the purpose requested. Do not send identity documents, card details or unnecessary financial information through a public form.
Lifely will not publish private proposal details, tag the person being proposed to, or use client images and testimonials without appropriate permission. Permission for one use does not automatically authorise every future use.
Venues, photographers, travel providers, caterers and other suppliers may have their own terms. Lifely will identify relevant third-party conditions during the booking process where they affect the client's plan.
Personal information is handled in line with Lifely's privacy policy and applicable South African law. Questions about a quote, booking or privacy request may be sent to info@lifely.co.za or discussed on +27 64 527 0398.